FREQUENT QUESTIONS

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Yes, it is possible and legal to sell cosmetic and personal care products intended to be split at the point of sale. The Medicines Agency has foreseen this and has given instructions on how to do it, both to manufacturers and to sellers. However, not all products can be marketed in this way.

 

The Medicines Agency advises against the division of products intended for mucous membranes, sensitive areas and products intended for children under 3 years of age.

 

Apart from these, the rest of the products (shower gels, shampoos, masks, conditioners, colognes, hydroalcoholics, etc.) can be split at the point of sale.

 

Natury provides factory-packaged body creams and lotions at factory prices and does not supply them in bulk as these are formulations with a high risk of microbiological contamination.

Natury Natury as a company has the license of activity as a manufacturer of cosmetics issued by the Ministry of Health - Spanish Medicines Agency (AEMPS), called Responsible Declaration of Cosmetics Manufacturing Activities, which guarantees the correct manufacture of cosmetics. produced in accordance with Good Manufacturing Practices (GMP).

All cosmetic products are subject to European Regulation 1223/2009. More specifically, for products intended to be split at the point of sale, the Spanish Medicines Agency (AEMPS) issued an instruction in April 2021. This instruction was developed by the Cosmetic Products Group (PC) and approved by the Technical Inspection Committee (CTI). All our products are notified on the European Cosmetics Notification Portal CPNP.

Todos nuestros productos están notificados al Portal Europeo de Notificación de Productos cosméticos CPNP.

No. Point-of-sale splitting is a practice that is carried out regardless of the nature of the product, whether it is considered natural or not.

Natury has formulations that are currently being manufactured and also has the ability to formulate according to customer wishes. The latter option involves a formula development process and cost that is spread over the purchase volume. The customer can thus have his product made to measure.

The minimum production quantities for gels and shampoos are 20 liter cans. For masks and hair conditioners, the minimum is 6/12 bottles depending on the product.

Nuestro suministro habitual es de Garrafas de 20 litros y vienen acompañadas de un grifo dosificador, o envases superiores a 20 litros a petición del cliente. También ofrecemos el sistema bag&box en nuestros productos a granel.

All the surfactants used by Natury in the formulation of its products are biodegradable. Natury not use products considered toxic by the scientific committee of the European Commission. None of the products supplied by Natury intended for bulk sale contain parabens.

The gels currently manufactured by Natury, although they contain a high percentage of ingredients of natural origin (> 85%), have Sodium Laureth Sulfate as their main surfactant.

 

However, Natury has formulations based on other surfactants of natural origin which are available on customer request. These formulations have an additional cost due to the higher cost of raw materials for their manufacture.

Yes, we will provide the following documentation:

  • Technical data sheet of the product

  • Safety data sheet (of little use for cosmetic products)

  • Certificate of analysis of the product (CoA)

  • Microbiological analysis of the product

  • If necessary, any certificate such as: free of parabens, free of silicones, free of sulphates, free of chemicals animal origin...

The analyzes are carried out by an approved laboratory on the manufactured/finished product intended for fragmentation (manufacturer). Fragmentation facilities and personnel should follow the instructions provided by the manufacturer, which are consistent with the product formulation and AEMPS recommendations.

Of course, the full list of product ingredients can be provided, in addition to being reflected on the labeling.

If requested by the customer, the percentage of ingredients of natural origin in the product is provided in accordance with ISO 16128.

The colorants used by Natury are suitable for use in the food industry.

Firstly, it should be noted that a microbiological control at each fractionation in the point of sale is completely unfeasible logistically and economically. For this reason, the Medicines Agency does not even consider it. In fact, there is no mention in the regulations that requires such an exhaustive control, because by inserting the manufacturing batch number (mandatory) on each packaging, we already comply with the health requirements for its traceability.

Cleaning products must be accompanied by a certificate of analysis guaranteeing the quality of the product. However, there is no longer any question of microbiological risk because it is not a product intended for contact with the skin.

They are obliged to be registered with the INTCF (National Institute of Toxicology) or at European level with the ECHA (European Chemicals Agency).

Currently, Formula Identification Codes (UFI) are also required at European level, which must appear on the label of the fractionated product given to the customer.

It is essential for the traceability of the product in the event of an adverse reaction.

Los productos servidos por Natury no cuentan con una recogida del envase dado que éste, no está destinado a su reutilización sino a su reciclado. Con esto evitamos incrementar la huella de carbono ya que el uso de transporte para su recogida, así como los productos químicos para su limpieza y esterilización, incrementan de manera elevada esta huella de carbono y contaminación, siendo muy reducida realizarlo a través del Punto verde más cercano.

Categorically NO. The regulation prohibits the placing on the market of cosmetic products whose final formulation has been tested on animals, as well as the placing on the market of cosmetic products containing ingredients or combinations of ingredients that have been tested on animals.

We have a Technical and Quality Department available to the client for any type of scientific/technical advice.

We are also members of STANPA (Spanish Society of Perfumery and Cosmetics).

Our products have a PAO (Period After Opening), which is the indicator of the period after opening the packaging, so we control until what date the product is microbiologically safe (up to 12 months) .

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