1. GENERAL INFORMATIONS                                                                                                                                                                                           

This document (together with any other document referred to here) governs the terms of use of this website (https://www.natury.eco) and the purchase or acquisition of products and/or services on it (hereinafter, Conditions).

 

For the purposes of these Conditions, it is understood that the activity carried out by Natury.eco through the Website includes:                                                                                                                                             

The sale of cosmetic products made in Spain.                                                                                                                                          

In addition to reading these Conditions, before accessing, browsing and/or using this Website, the User must have read the Legal Notice and the General Conditions of Use, including the Cookies Policy, as well as the Policy confidentiality and data protection policy of Natury.eco. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User agrees to be bound by these Conditions and by everything previously mentioned. If he does not agree with all of this, he must not use this Website.                                                                                                                       

Likewise, it is noted that these Conditions may be modified. The User is responsible for consulting them each time he accesses, browses and/or uses the Website, since those in force at the time the acquisition of products and/or services is requested will be applicable.                                                                                                                                

For any questions that the User may have in relation to the Conditions, he can contact the Holder using the contact data provided above or, where appropriate, using the contact form.

 

2. THE USER

The access, navigation and use of the website confers the quality of user (hereinafter referred to, indistinctly, individually as User or jointly as Users), so that all the Conditions established here , as well as their subsequent modifications, are accepted from the start of navigation on the website, without prejudice to the application of mandatory legal regulations where applicable.

 

The User assumes responsibility for the correct use of the Website. This responsibility will extend to:                                                                                                                                   

Use this website only to carry out consultations and legally valid purchases or acquisitions.                                                                                                              

Do not make false or fraudulent purchases. If a purchase of this type can reasonably be considered to have been made, it could be canceled and the competent authorities would be informed.                                                                                                                          

Provide truthful and lawful contact information, such as an e-mail address, postal address and/or other data (see Legal notices and General conditions of use).                             

The User declares to be of legal age and to have the legal capacity to conclude contracts through this Website.                                                                                                                                    

The Website is intended for Users residing in Spain. Natury.eco does not guarantee that the website complies with the laws of other countries, either totally or partially. Natury.eco declines any liability that may arise from such access, as well as for shipments or the provision of services outside Spain, including the Balearic Islands, Canary Islands, Ceuta and Melilla.                                                                                                                                        

The User may conclude, at his convenience, with Natury.eco the contract for the purchase of the desired products and/or services in one of the languages in which these Conditions are available on this Website.

 

3. Purchase or acquisition process

Users can purchase from the Website following the established means and forms. They must follow the online purchase and/or acquisition procedure onhttps://www.naturytest.com, during which several products and/or services can be selected and added to the basket, the shopping cart or the final purchase area, then clicking on "BUY".

 

Likewise, the user must fill in and/or verify the information requested at each step, although he can modify the purchase data during the purchase process before proceeding to payment.

 

Then, the user will receive an e-mail confirming that Natury.eco has received his order or his purchase and/or service request, that is to say the confirmation of the order. If necessary, he will also be informed by email when his purchase will be shipped.

 

Once the purchase process is completed, the User consents to the Website generating an electronic invoice which will be sent to the User by email. Likewise, the user can, if he wishes, obtain a copy of his paper invoice by requesting it from Natury.eco using the contact spaces on the website or the contact details provided above.

 

The user acknowledges, at the time of purchase, to be informed of certain special conditions of sale concerning the product and/or service in question, which are presented with the presentation or, where appropriate, the image thereof. on its website page, indicating, by way of indication but not exhaustive, and depending on each case: name, price, components, weight, quantity, color, details of the products or characteristics, mode of delivery and/or cost of the services ; and recognizes that the placing of the purchase or acquisition order materializes full acceptance of the special conditions of sale applicable to each case.

 

Communications, purchase orders and payments occurring during transactions carried out on the website could be archived and kept in the computerized registers of Natury.eco in order to constitute a means of proof of the transactions, respecting in any case the conditions reasonable security measures and the laws and regulations in force in this area, and in particular taking into account Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data (RGPD) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and the Guarantee of Digital Rights,as well as the rights that are granted to users in accordance with the privacy policy of this website.

 

4. Orders

All purchase orders received by Natury.eco via the website are subject to the availability of the products and/or that no circumstance or cause of force majeure (clause nine of these conditions) affects the supply of these products and/or the provision of services. If difficulties arise concerning the supply of the products or if the products are no longer in stock, Natury.eco undertakes to contact the User and to reimburse any amount that would have been paid as a deposit, using the same means of payment than that used by the user for the acquisition of the good.

 

5. PRICES AND PAYMENT

The prices displayed on the Website are final, in Euros (€) and include taxes, unless otherwise provided by law, in particular with regard to VAT.

 

Shipping costs are not included in the final prices of the products as presented on the Website. They will be included and detailed before the final payment. Natury.eco performs the delivery and/or shipping services through the transport company contracted by Natury itself, trying to be as economical as possible while guaranteeing the safety of the goods requested.

 

The Website will only automatically add additional costs to the price of a product or service at the end of the checkout process, such as VAT and shipping costs, so that the user is aware exact final total price before ordering.

 

Prices may change at any time, but any changes will not affect orders or purchases for which the User has already received an order confirmation.

 

The means of payment accepted are: credit or debit card, Paypal and Bizum.

 

Natury.eco uses all means to guarantee the confidentiality and security of payment data transmitted by the User during transactions on the Website. Thus, the Website uses a secure payment system SSL (Secure Socket Layer).

 

Credit cards will be subject to checks and authorizations by the issuing banking entity. If this entity does not authorize the payment, Natury.eco will not be responsible for any delay or failure to deliver and will not be able to enter into a contract with the User.

 

Once Natury.eco receives the User's purchase order through the Website, and confirmation that payment has been made through one of the various methods offered by the site, the preparation and sending of the order will be made. The debit on the card/account will be made at the time of the formalization of the payment, and at that time the user will receive the order and payment confirmation.

 

In any case, by clicking on "BUY", the User confirms that the payment method used is his own.

 

6. DELIVERY

In cases where it is necessary to make the physical delivery of the rented property, deliveries will be made in the following territory: Spain, including the Balearic Islands, the Canary Islands, Ceuta and Melilla.

 

Except in cases where there are unforeseen or extraordinary circumstances or, if applicable, arising from the customization of the products, the purchase order consisting of the products mentioned in each purchase confirmation will be delivered within the time indicated on the website according to the shipping method selected by the user and, in any case, within a maximum period of 30 calendar days from the date of confirmation of the order.

 

If for any reason, attributable to Natury.eco, it was impossible to meet the delivery date, Natury.eco will contact the user to inform him of this circumstance and the latter may choose to continue with the purchase by setting a new delivery date or to cancel the order with a full refund of the price paid. In any case, home deliveries are made on working days.

 

If the delivery of the order is impossible due to the absence of the user, the order may be returned to the warehouse. However, the carrier will leave a notice explaining where the order is and how to have it redelivered.

 

If the user will not be present at the delivery address at the agreed time, he must contact the assigned carrier to agree on a new delivery date.

 

In the event that 30 calendar days have elapsed since the order is available for delivery and it has not been delivered due to a cause that is not attributable to Natury.eco, Natury.eco will consider that the user wishes to withdraw from the contract and the contract will be terminated. A notification to this effect will be sent to the user. As a consequence of the termination of the contract, all payments received from the user will be refunded using the same means of payment used by the user, except for additional costs resulting from the user's choice of a delivery method different from the least expensive ordinary delivery method offered on the Website. Reimbursement will be made without any undue delay and, in any event,

 

However, the user must bear in mind that the transport resulting from the termination may entail additional costs which may be charged to him.

 

For the purposes of these Conditions, it will be considered that the delivery has been made when the user or a third party designated by the user takes physical possession of the products at the agreed delivery address, which will be proven by the signature of receipt of the order at the agreed delivery address. "Third party designated by the user" means any person expressly designated by the user, as well as any person other than the user who is at the agreed delivery address and who receives possession of the order from the Carrier in signing the receipt of the order and identifying themselves to it.

 

The risks that the products may entail will be borne by the user from the moment of their delivery. The user acquires ownership of the products when Natury.eco receives full payment of all sums due in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery if this this takes place after full receipt of the amount subject to payment by Natury.eco.

 

In accordance with the provisions of the Value Added Tax (VAT) Law, purchase orders for delivery and/or service will be considered to be located in the territory of application of Spanish VAT if the delivery address is in Spain, with the exception of the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be that legally in force at any time depending on the specific item concerned.

 

7. Technical means to correct errors

The user is informed that if he detects an error when entering the data necessary to process his purchase request on the website, he can modify them by contacting Natury.eco via the contact spaces available on the website. and, where applicable, using the contact information provided in clause one (general information) to contact customer service.

 

In any case, the user has access to the space, basket or basket where his purchase requests are recorded and can modify them before clicking on "BUY".

 

Likewise, the user is invited to consult the legal notice and the general conditions of use, and in particular the privacy policy, to obtain more information on how to exercise their right of rectification in accordance with Regulation (EU ) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (RGPD) and organic law 3/ 2018 of December 5 on the protection of personal data and the guarantee of digital rights.

 

8. RETURNS

In cases where the User purchases products on the Holder's Website, he has certain rights, as listed and described below:

 

Right to retract                                                                        

 

The User, as a consumer and user, makes a purchase on the Website and therefore has the right to withdraw from this purchase within 14 calendar days without having to justify himself.

 

This withdrawal period expires 14 days after the day on which the User or a third party authorized by him, excluding the carrier, has acquired material possession of the goods purchased on the Natury.eco Website, or in the event that the goods that make up his order are delivered separately, 14 days after the day on which the User or a third party authorized by him, excluding the carrier, acquired material possession of the last of these goods that made up the same order of purchase, or in the case of a service contract, 14 calendar days from the day of the conclusion of the contract.

 

To exercise this right of withdrawal, the User must notify his decision to Natury.eco. He can do this, if necessary, through the contact spaces made available on the Website in the returns section or by e-mail to the following address:info@natury.eco.  info@natury.eco

 

The User, regardless of the means chosen to communicate his decision, must clearly and unequivocally express his intention to withdraw from the purchase contract. In any case, the User can use the means of withdrawal that Natury.eco makes available to him as an annex to these Conditions in the returns section of the website, but their use is not mandatory.

 

To comply with the withdrawal period, it is sufficient that the communication which unequivocally expresses the decision to withdraw is sent before the expiry of the corresponding period.

 

In the event of withdrawal, Natury.eco will reimburse the User for all payments received, with the exception of the additional costs chosen by the User for a shipping method different from the least expensive method offered on the Website, without excessive delay and, in any case, no later than 14 calendar days from the date on which Natury.eco is informed of the User's decision to withdraw.

 

Natury.eco will reimburse the User using the same means of payment that he used to carry out the initial purchase transaction. This reimbursement will not entail any additional costs for the User. However, Natury.eco may withhold said reimbursement until it has received the products or items of the purchase, or until the User presents proof of their return, whichever comes first.

 

El Usuario deberá asimismo devolver o enviar los productos a Natury.eco y deberá hacerlo sin ninguna demora indebida y, en cualquier caso, a más tardar en el plazo de 14 días naturales a partir de la fecha en que Natury.eco fue informado de la decisión de desistimiento.

 

The user must also return or return the products to Natury.eco without undue delay and, in any case, at the latest within 14 natural days from the date on which Natury.eco was informed of the decision to withdrawal.

 

The user acknowledges that he will have to assume the direct costs of return (transport, delivery) of the goods, if any. In addition, he will be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods.

 

In the same sense, the provision of a service that the user could contract through this website is governed, since this same law establishes that the right of withdrawal does not apply to users when the provision of the service has been fully performed. , or when it has begun, with the express consent of the consumer and the user and with his acknowledgment that he is aware that once the contract has been fully performed by Natury.eco, he will have lost his right to withdrawal.

 

In any case, no refund will be made if the product has been used beyond its simple opening, of products which are not in the same conditions as those in which they were delivered or which have suffered damage after the delivery.

 

In addition, the products must be returned using or including all their original packaging, instructions and any other documents accompanying them, as well as a copy of the purchase invoice.

 

In the following link you can download the model withdrawal form:

 

Return of defective products or delivery error          

 

These are all cases where the user considers that, at the time of delivery, the product does not correspond to what was agreed in the contract or the purchase order, and that he should therefore contact Natury. eco immediately and inform him of the existing disagreement (defect/error) by the same means or using the contact details provided in the previous section (Right of withdrawal).

 

The user will then be informed of how to proceed with the return of the products, and these, once returned, will be examined and the user will be informed within a reasonable time whether the refund or, if applicable, the replacement is appropriate.

 

The amount paid for products that are returned due to a defect, if one actually exists, will be fully refunded, including delivery costs and costs that the user may have incurred to make the return. The refund will be made by the same means of payment used by the user to make the purchase.

 

If the product is damaged on the outside, the customer must inform the carrier immediately by a note. In the event that the incident occurs inside the package, the user must inform Natury who will inform the transport company.

 

The transport of the damaged product and that of replacement will be borne by the carrier, this being managed by Natury with the transport company and with full compensation for the user.

 

In any case, the rights recognized in the legislation in force at all times for the user, as consumer and user, will always be respected.

 

Warranties                                                                                         

 

The User, as a consumer and user, benefits from guarantees on the products that he can buy through this website, in accordance with the legal provisions applicable to each type of product. Natury.eco is responsible for any lack of conformity of the products which manifests itself within a period of two years from the delivery of the product.

 

In this sense, it is understood that the products comply with the contract provided that they meet the description made by Natury.eco and have the qualities presented therein; that they are suitable for the uses for which products of the same type are ordinarily intended; and that they have the usual quality and performance of a product of the same type and are essentially expected of it. When this is not the case for the products delivered to the User, the latter must proceed as indicated in the Return of defective products or delivery error section. However, some of the products marketed on the website may have non-homogeneous characteristics, as long as these derive from the type of material with which they were made,

 

However, to find out more about the after-sales service that Natury.eco makes available to Users of the Website, you can consult it here.

 

9. 9DISCLAIMER OF LIABILITY

Unless otherwise provided by law, Natury.eco will not accept any liability for the following losses, whatever their origin:

 

All losses that are not attributable to any breach by it; business losses (including loss of profits, revenue, contracts, projected savings, data, loss of goodwill or unnecessary expenses incurred) or any other indirect loss that was not reasonably foreseeable by the two parties at the time the contract for the sale of products between the two parties has been formalized.

 

Similarly, Natury.eco also limits its liability in the following cases:

 

Natury.eco applies all measures to provide a faithful visualization of the product on the website, however, it is not responsible for the minimum differences or inaccuracies that may exist due to insufficient screen resolution or browser problems. used by the user or others of this type.

 

Natury.eco will act with the utmost diligence to provide the company responsible for transporting the product ordered. However, it is not responsible for damages resulting from a malfunction of the transport, in particular due to strikes, road restraints, and in general any other problem specific to the sector, which would cause delays, losses or product theft.

 

Technical breakdowns due to fortuitous or other causes, which prevent normal operation of the service on the Internet. Unavailability of the website for maintenance or other reasons, preventing the use of the service. Natury.eco puts all the means at its disposal to carry out the process of purchase, payment and shipping/delivery of the products, however, it is exempt from liability for causes that are not attributable to it, fortuitous event or force. major.

 

Natury.eco will not be responsible for the incorrect use and/or wear and tear of the products that have been used by the user. At the same time, Natury.eco will not be responsible for an erroneous return made by the user. It is the user's responsibility to return the correct product.

 

In general, Natury.eco will not be liable for any failure or delay in the performance of any of the obligations assumed, when this is due to events that are beyond its reasonable control, i.e. say that it is due to a case of force majeure, and this may include, by way of example, but not exhaustively:

 

Strikes, lockouts or other industrial action.       

 

Civil unrest, riots, invasion, terrorist threat or attack, war (whether or not declared) or threat or preparations for war.

 

Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster, pandemics, etc...

 

Impossibility of using trains, boats, planes, motorized means of transport or other means of transport, public or private.

 

Inability to use public or private telecommunications systems.

 

Acts, decrees, legislation, regulations or restrictions of any government or authority.

 

In this way, the obligations will be suspended for the duration of the force majeure, and Natury.eco will have an extension of time equivalent to that of the force majeure to fulfill them. Natury.eco will implement all reasonable means to find a solution that will allow it to fulfill its obligations despite the force majeure.

 

In any case, the faculties of resolution or renunciation of the user in such cases remain safeguarded.

 

10. WRITTEN COMMUNICATIONS AND NOTICES

By using this website, the User agrees that most communications with Natury.eco will be electronic (e-mail or notices posted on the website).

 

For contractual purposes, the User agrees to use this electronic means of communication and acknowledges that any contract, notification, information and other communications sent electronically by Natury.eco meet the legal requirements to be in writing. This condition will not affect the rights recognized by law to the User.

 

The User may send notifications and/or communicate with Natury.eco using the contact details provided in these conditions and, where appropriate, through the contact areas of the website.

 

Igualmente, salvo que se estipule lo contrario, Natury.eco puede contactar y/o notificar al Usuario en su correo electrónico o en la dirección postal facilitada al inicio de las presentes condiciones.

 

11. RENUNCIATION

No renunciation on the part of Natury.eco of a right or a specific legal action, nor the lack of requirement on the part of Natury.eco as to the strict execution by the User of one of its obligations will constitute , nor a waiver of other rights or actions arising from a contract or the Conditions, nor exempt the User from the performance of his obligations.

 

No waiver by Natury.eco of any of these Conditions or of the rights or actions arising from a contract will be effective, unless it is expressly established that it is a waiver and that it is formalized and communicated to the User in writing.

 

12. ENTIRE AGREEMENT

These Conditions and any document to which it is expressly referred constitute the entire agreement between the User and Natury.eco with regard to the object of the sale and replace any other agreement or promise previously agreed verbally or in writing by the same parts.

 

The User and Natury.eco acknowledge having agreed to enter into a contract without relying on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

 

15. DATA PROTECTION

The information or personal data that the User provides to Natury.eco in the context of a transaction on the Website will be treated in accordance with the provisions of the Privacy or Data Protection Policy (contained, where applicable, in the Legal notices and General conditions of use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data provided by him is true.

 

16. CLAIMS AND COMPLAINTS

The User may address their complaints, claims or any other comments they wish to make to Natury.eco using the contact details provided at the beginning of these Conditions (General Information).

 

In addition, Natury.eco has complaint forms available to consumers and users, which they can request from Natury.eco at any time using the contact details provided at the beginning of these Conditions (General Information).

 

In addition, if a dispute arises from the conclusion of this purchase contract between Natury.eco and the User as a consumer, the latter may request an out-of-court solution in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council of May 21, 2013 relating to the online settlement of consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC. You can access this method via the following website:http://ec.europa.eu/consumers/odr/.

 

Last modification: September 2022          

 

Legal Notice                                       

 

Natury.eco is a registered trademark under the trade name of Proandre, SL, with VAT number B62820220, with registered office at Condestable de Portugal, 43, 08402 Granollers, Barcelona. Natury.eco cannot be held responsible for the incorrect, inappropriate or illegal use of the information appearing on the website.www.natury.eco.

 

Within the limits established by law, Natury.eco assumes no responsibility for the veracity, integrity, updating and accuracy of the data or information contained in its Internet pages.

 

The contents and information do not bind Natury.eco and in no way constitute opinions, advice or legal advice, as it is simply a service offered for informational and educational purposes. The Natury.eco website may contain links (hypertext links) to other third-party websites that Natury.eco cannot control.

 

Consequently, Natury.eco cannot be held responsible for the content that may appear on third-party sites. The texts, images, sounds, animations, software and other content included on this website are the exclusive property of Natury.eco or its licensors.

 

Any act of transmission, distribution, assignment, reproduction, storage or total or partial public communication must be expressly authorized by Natury.eco. Likewise, to access some of the services that Natury.eco offers through the website, it will be necessary to provide certain personal data.

 

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, we inform that, by completing these forms, your personal data will be incorporated and processed in the files of Proandre SL in order to provide you with our services and to inform you of the improvements made to the website. Likewise, we inform you of the possibility of exercising your rights of access, rectification, cancellation and opposition to your personal data, free of charge by e-mail toinfo@natury.ecoor at the following address: Condestable de Portugal, 43, 08402 Granollers Barcelona, proving your identity. info@Natury.eco lo en la dirección: Condestable de Portugal, 43, 08402 Granollers Barcelona acreditando su personalidad.